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TEL: +86-18661723068

WeChat: +8618661723068

WhatsApp: +8618661723068
E-mail: alina@wigmanufacturer.com
Address: Qingdao, Shandong

Home > Refund Policy

Refund Policy

SHY HAIR has 20 years experience in hair business, especially for hair color and style. We maintain a very high level of quality control to ensure customers get their best and shinning hairs.


Every order is carefully checked before shipping in order to satisfy all requirements of customers.


If you have any problems about the hair after you got it, pls contact us FIRST, we’ll give you SOLUTIONS.


We ONLY offer a refund if the product is FACULTY, if the unit is faculty, you could return it to us within 48hours and we promise to FULL REFUND you as soon as we receive it.


SPECIAL CUSTOMIZED WIG CAN NOT OFFER A REFUND ONCE THE ORDER SHIPPED. We could take you photos and video before shipping for confirmation, after you get it refund won’t be accepted.


COLOUR DISCLAIMER: PLEASE NOTE THAT THE COLOUR OF YOUR UNIT MAY VARY, DESPITE EVERY EFFORT TO PROVIDE ACCURATE IMAGES OF EACH UNIT, PHONES AND COMPUTER SCREENS CANNOT BE RELIED UPON TO ACCURATELY REPRESENT COLOURS.


All color units on this website is custom made to your requirements therefore NO REFUNDS and NO EXCHANGES.


We suggest customers take advantage of all our pics and videos before purchasing to ensure the perfect wig you get.


If order WRONG SIZE the refund won’t be accepted. We have a picture to show how to measure your size, if you not sure about the accurate size, please contact us before purchasing.


ALL SHIPPING COSTS SHOULD BE BARED BY CUSTOMERS, all return units via LOCAL POSTAL SERVICE is accepted. Please send us tracking no. after you post it because we don’t take any responsibility for LOST PACKAGES.


Refund for customers ONLY AFTER we RECEIVE return unit.


Following conditions ACCEPT return & refund:

ü   DO NOT Cut the Lace

ü  DO NOT Rip or Tear the Lace

ü  DO NOT Put Any Chemicals on Wig Unit

ü  DO NOT Wear the Unit

ü  DO NOT Put Glue or Tape on the Unit

ü  DO NOT Wash or Condition the Unit

ü  DO NOT Dye the Unit

ü  DO NOT Perm or Put Relaxer on the Unit

ü  DO NOT Style or Cut the Unit

ü  DO NOT Try to Correct the Problem Yourself Prior to Contacting us

ü  DO NOT DESTROY or Lose Any of the Original Packaging


Original Packaging Including:

Ø  Box

Ø  Silk Bag

Ø  Wig Cap

Ø  Comb

Ø  All Gifts